Privacy Policy

Last updated: March 2026  ·  Pearce Property Services, Brighton & Hove

1. Who We Are

Pearce Property Services is a building and property refurbishment company based in Brighton & Hove, East Sussex. We are the data controller for the personal data we collect through this website.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Contact information — name, email address, phone number, property address (when you submit an enquiry or quote request)
  • Communication content — the details of your enquiry or project requirements
  • Technical data — IP address, browser type, device type, pages visited, time spent on pages (collected via Google Analytics with your consent only)
  • Cookie preferences — your consent choices stored locally on your device

We do not collect any special category data (such as health information) and we do not collect payment card information through this website.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • Responding to enquiries — to reply to your quote requests, questions or project discussions
  • Providing our services — to prepare quotations, manage projects and communicate about ongoing work
  • Website analytics — to understand how visitors use our website so we can improve it (Google Analytics, with your consent only)
  • Legal compliance — to comply with legal obligations including tax, insurance and building regulation requirements

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract — processing necessary to provide a quote or carry out work you have requested
  • Legitimate interests — responding to enquiries and communicating about our services
  • Consent — analytics cookies (you may withdraw consent at any time via our Cookie Policy)
  • Legal obligation — retaining records as required by law

5. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share your data with:

  • Google LLC — for website analytics via Google Analytics and Google Tag Manager (only with your consent). Google may process data outside the UK; appropriate safeguards are in place under Google's data processing terms.
  • Professional advisers — accountants, insurance providers or legal advisers where necessary
  • Regulatory bodies — where required by law, such as HMRC

We do not use Facebook Pixel, advertising networks or any other marketing tracking technologies on this website.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Enquiries that do not proceed to a project — deleted or anonymised within 12 months
  • Project records — retained for 7 years in line with HMRC requirements and potential warranty/liability claims
  • Analytics data — retained by Google Analytics for up to 26 months (aggregated, anonymised)

7. Your Rights

Under the UK GDPR you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to request correction of inaccurate data
  • Right to erasure — to request deletion of your data where there is no legal requirement to retain it
  • Right to restrict processing — to ask us to limit how we use your data
  • Right to data portability — to receive your data in a commonly used format
  • Right to object — to object to processing based on legitimate interests
  • Right to withdraw consent — for analytics cookies, at any time via our Cookie Policy

To exercise any of these rights, please contact us at info@pearcepropertyservices.co.uk. We will respond within one month.

8. Cookies

Our website uses cookies. Essential cookies are placed automatically. Analytics cookies are only placed with your consent. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is served over HTTPS. We do not store enquiry form submissions in a database — they are delivered directly to our email and then handled manually.

10. Third-Party Links

Our website may contain links to external sites including Checkatrade, the Federation of Master Builders, TrustMark and Google. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be communicated via the website. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Complaints

If you believe we have not handled your data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the opportunity to address your concern directly before you contact the ICO — please email us first at info@pearcepropertyservices.co.uk.

13. Contact Us

For any privacy-related queries, please contact: